FAQ

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Questions & Answers

Administration

When are Town Council Meetings held and may I attend?

The Town Council holds regular meetings on the second Wednesday of the month, with the exception of January, when the meeting is held on the third Wednesday of the month. The Council may, on occasion, hold a special meeting when needed. All Town Council meetings are open to the public. Meeting dates and times may fluctuate, so please check the Event Calendar for the date. Holidays and other events may also affect the meeting schedule.

Meetings can be viewed online via our Youtube Channel here: https://www.youtube.com/channel/UCoxz09t76g7chCR_LUudh2g

Or on our Facebook Page: https://www.facebook.com/pg/scherervilleindiana/videos/

How many Council members are there and how long is the term of office?

There are five wards in the Town of Schererville and each ward is represented by a Council member. Council Members have four-year terms, which are staggered.

Click here to view the ward and precinct map.

How can I contact my Council member?

You may contact your Council member by contacting the Administrative Assistant of the Town. You will be provided with an email, a cell phone number (if applicable) or you may leave a message with the Administrative Assistant who will then forward the message to your Council member. You may also access this information via the Town Council section of the website.

What does the Town Council do?

The five Town Council Members are the legislative body for the Town. They make policy decisions in accord with procedures and responsibilities set out in State law. The Town Council appoints several boards and commissions as well as various advisory committees and task forces which are created from time to time.

May I speak at a Town Council meeting?

Yes, there is an item on the agenda which opens the floor for any citizen to speak. Citizens are asked to keep their comments to within 3 minutes as a courtesy to others. Written information may be presented to provide detailed information.

What does the Town Manager do?

The position of the Town Manager is quickly becoming the most effective form of local government administration in the State of Indiana. The goal of the Town Manager's Office is to ensure that the residents of Schererville enjoy the highest quality of life possible. The Town Manager carries out policies and directives of the Council as well as running the daily operation of Town Government. The Manager provides the staff of the Town, as well as the residents of the community, with a decision-making and informational source. The role of the Town Manager also extends into the Building and Planning Department, where proper planning and infrastructure improvements need to be addressed on a daily basis. Other duties include the annual budget preparation, serving as the administrative head of town government, and overseeing community projects.

What Holidays does the Town observe?

The following Holidays are currently observed by the Town of Schererville:

New Year’s Day
Martin Luther King Day
Good Friday
Primary Election Day (Local Elections),
Memorial Day
Independence Day
Labor Day
General Election Day
Veteran’s Day
Thanksgiving
Friday after Thanksgiving
Christmas Eve
Christmas
New Year’s Eve.

What are Halloween Hours?

Halloween Hours are from 5 p.m. – 7 p.m. and always take place on October 31st.

How can I contact my State Senator or Representative?

You may contact the Indiana House of Representatives at (317) 232-9600, (800) 382-9842.

Contact your Indiana State Senator at (317) 232-9400, (800) 382-9467 or search through the Legislators web site regarding state government issues.

For information regarding federal issues and federal laws you may contact your U.S. House Representatives, or U.S. Senators, or contact the Federal Citizens Information Center @ 800-333-4636.

Clerk-Treasurer

What are your office hours and where do I call if I have a question?

Our office hours are Monday thru Friday: 7:30-4:30. You can reach us at (219)322-2211, Ext. 5
or
Feel free to e-mail us at utilitybilling@schererville.org.

What day is my water bill due?

Your water bill is due on the 24th of every month. If the 24th falls on a weekend (Saturday or Sunday), it is due the following Monday. If it is due on a Holiday that our office is closed, it will be accepted the following day without penalty.

What method of payment can be used to pay my water bill or any other fee or service necessary to be paid at the Clerk-Treasurer’s Office?

We accept cash, check, money order, debit card, or credit card (Visa, MasterCard or Discover ONLY) to pay for your water bill or any other fee at the Clerk-Treasurer’s Office.

Can I pay my utility bill online?

Yes, you can! Effective October, 2014: You may pay your utility bill online at www.invoicecloud.com/scherervillein. A $2.95 service fee applies. This can also be setup through your bank’s bill payment. Your bank will mail us a check – this is NOT electronic. Your payment is usually received about 7-10 days after it is setup to pay. Our address is 10 E. Joliet Street, Schererville, IN 46375. Please include your utility account number on your check.

Can I setup my utility bill to be paid automatically every month?

Yes, you can! Sign-up forms are available at the Clerk-Treasurer’s Office or by downloading the application. There is no fee for this program through our office. *PLEASE REMEMBER TO INCLUDE A VOIDED CHECK WITH YOUR APPLICATION!!

Can I transfer my water service to a new address in Schererville?

No, new customers and existing customers moving to new locations are required to present a government-issued ID and to sign a Service Agreement at the Clerk-Treasurer’s Office before service can be activated for an address.

Do I get any discount on my water bill for filling my pool or watering my grass?

From the time your water meter is read in the beginning of May to the time it is read in the beginning of September, residents do get a discount on their Sewer rate (we call that Summer Sewer Rates). Let’s explain: An average household uses 2,000 gallons of water per person, per month. If 2 people live in a house, they should use approximately 4,000 gallons of water per month (2 people X 2,000 gallons = 4,000 gallons). During the Summer Sewer Rates, if they use 10,000 gallons of water, they are only charged for 4,000 gallons of sewage, but still pay for the 10,000 gallons of water they used. If you plan on filling your pool/hot tub prior to May 1st or after September 1st, please read your water meter before you begin water usage and after you are done. Call the readings into the Clerk-Treasurer's Office 219-322-2211 Ext.5.

Why do I have to be home to get my water turned on?

To prevent any water damage by a faucet that is left on or a clogged/plugged drain

Do I need to license my pets with the Town?

Yes, you do need to license your pets with the Town. Failure to do so can result in fines of $25 to $2,500 (Ordinance #1549). Licenses can be purchased from the beginning of January to the end of March EACH year at Schererville's Police Department, 25 E. Joliet Street, Schererville, IN. If you are an existing resident and you purchase your Pet Licenses after March 31st, you will be charged a $10.00 late fee per animal. Please bring proof of current vaccines and proof of spaying or neutering. The Police Department does not keep these records on file! Fees are: $5.00 each- Spayed or neutered Dogs and Cats $20.00 each - Non-spayed or non-neutered Dogs $10.00 each - Non-spayed or non-neutered Cats Town of Schererville Ordinance #1549 limits residents to owning no more than five (5) Dogs and/or Cats. Office hours are Monday - Friday 8:00 a.m. to 5:00 p.m. For questions, please call (219) 322-5000. **CASH OR CHECK ONLY**

What day is garbage and recycling pick-up? Can I put out a couch for pickup?

If you live on the North side of U.S. 30, your trash/recycling day is Wednesday. If you live on the South side of U.S. 30, your trash/recycling day is Thursday. Recycling is picked up every other week. Click here to find information on recycling and the recycling calendar.

If a National Holiday falls during the week (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, or Christmas Day), your trash/recycling will be picked up one (1) day later than normal. Example: If your trash day is normally Wednesday, it will be picked up Thursday. One (1) large item is allowed per week for pickup. Please call Republic Services at 219-662-8600 for any questions.

Where do I pay a traffic ticket?

Traffic tickets are paid in the Schererville Town Court office, located at 25 E. Joliet Street (attached to the Schererville Police Department – across from Town Hall). Their office hours are Monday – Thursday, 9:00 a.m. – 4:00 p.m., closed Friday – Sunday. Their phone number is 219-865-5579.

What is the Branch and Leaf Collection schedule?

Click here to find the current schedule.

Where do I dispose of household hazardous waste materials?

Either call 1-800-946-4449, (219)769-3820, or click here to learn of upcoming dates and locations for drop-off.

When does the town test the severe weather alarm?

Sirens are activated/tested at 12:00 p.m. (noon) on the first Saturday of every month. The only time the siren would not be tested as part of that program is if the weather conditions appear to be right for the generation of a tornado/severe weather.

Where and how do I pay my water bill?

Water bills may be paid the following ways:

Online Payment
Over the phone using a credit card or debit card
With a check (and payment stub) in either drop box at the front or back entrance of the Town Hall
In person at the Town Hall
US Mail

The Town Hall is located at 10 E. Joliet St., Schererville, IN 46375.

Water Department

How hard is my water and what is my water pressure?

The hardness of Schererville’s water is usually 7.0. The water pressure is usually between 45 & 55.

Why does my water smell and taste musty?

Every year the algae in Lake Michigan go through cycles with periods of peak growth in early spring, mid-summer and again in late fall. This causes an unpleasant (but harmless) taste in the water, described as “musty”. The abundance of algae has been linked to the introduction of the zebra mussel into Lake Michigan. This mollusk is a living water filter that is native to Europe. As it feeds it removes particles from the water. The feeding of billons of zebra mussels has increased sunlight penetration that promotes growth of algae. When easterly winds prevail, these algae accumulate in the relatively shallow water in the vicinity of our intake pipes as well as those of all near-by water treatment plants. Should you notice this change, you can be confident that the water is perfectly safe to use. The taste of the water will return to normal soon after the wind direction changes. Meanwhile the flavor of the water can be improved by keeping it in an open pitcher in the refrigerator.

Why does my tap water look cloudy?

Every winter we receive a few phone calls saying there water looks cloudy. Do not be alarmed, it is harmless, it is only AIR. This is caused by the temperature of Lake Michigan. When water is pumped thru distribution mains on the way to your home it begins to warm as it flows underground. This warming trend continues as the water enters the pipes in your home. All along it remains under pressure. This pressure forces the air to remain in solution even though its concentration is several times in excess of the water’s current capacity. As soon as a household faucet is opened, the pressure is relieved and dissolved air begins to release. If you observe a glass of this ‘cloudy’ water, you will soon notice that it begins to clear at the bottom. As the bubbles rise to the top of the glass and pop, the band of cloudiness slowly begins to disappear. These tiny bubbles are visible upon close inspection. Once the cloudiness dissipates, the water is perfectly clear. No residue is visible at the bottom of the glass, offering further proof that this is simply air.

What are the white particles sometimes found in my faucet aerators?

There's a growing problem across America today, triggered by residential water heater dip tubes made from an inferior polymer plastic. These tubes are literally going to pieces in the tank, causing hot-water shortages and polluting household plumbing systems with white plastic particles. When the owners find these particles floating in their water or clogging their aerators, they often call their water agency to complain. Why? Because water users perceive this as something that is coming into their residence from the water being supplied from the Town, not something that is originating within their homes. The Schererville Water Department recommends that you contact a licensed plumber to discuss correction to this condition.

WasteWater

Who do I call if I have an odor complaint about the wastewater treatment facility?

The Schererville wastewater treatment facility at (219) 322-4240.

Where can I dispose of my RV sanitary waste?

The town’s wastewater treatment plant is located at 550 Kaeser Blvd. and has the facilities to dispose of RV waste. There is no charge. It is open Monday through Friday between 7:00 am and 3:00 pm. We do not accept RV waste on holidays. You must be a Schererville or St. John resident to dispose of RV sanitary waste.

How should I dispose of used cooking grease?

You should never pour used cooking grease down your drain. Grease is one of the leading causes of sewer blockages. Grease should be collected in tin cans or glass jars and disposed of in the trash after it is cooled.

Can I flush cleaning wipes down the toilet, it says they are flushable on the container?

The only thing you should ever flush down the toilet is human waste and toilet paper, also known as the 3 P’s (Pee, Poop, and Paper). All other items should go into the trash. Cleaning wipes and baby wipes do not break down in the sewer system and could cause sewer back-ups in your home and sub-division. Also on the DO NOT FLUSH list are: cotton balls, band aids, maxi pads, nursing pads, hair, dental floss, grease, diapers, condoms, and prescription medications.

How should I dispose of other wastes like motor oil, paint, and household chemicals?

Lake County Waste Management provides disposal sites during the summer that offers full recycling options. For more information, please visit their website: http://www.lcswmd.com/.

How should I dispose of unwanted or expired prescription drugs?

Drop them off at the Schererville Police Department at 25 E. Joliet St.

What do my monthly sewer service charges pay for?

The Schererville Wastewater Treatment Facility (WWTP) is supported by the fees paid by residential, commercial, and industrial rate payers. Your monthly charges pay for the maintenance and operation of the system, upgrades to the treatment process, and employee costs.

Who do I contact about water meters?

Please call the Schererville Public Works Department at (219) 322-6688.

Who do I contact about my water and sewer bill?

Please contact the Schererville Clerk-Treasurer’s Office at (219) 322-2211 extension 5.

Who do I contact about garbage pick-up?

Please contact the Schererville Clerk-Treasurer’s Office at (219) 322-2211 extension 5.

What does a wastewater treatment facility do?

Treatment facilities remove solids and other pollutants from wastewater. This treated water can then be safely discharged to the environment. This same process occurs in nature. Treatment facilities enhance this natural process and speed it up to treat larger volumes of wastewater in a shorter period of time. Treatment includes physical, biological, and a chemical processes to clean the water.

Where does the water go once it is treated?

The wastewater treatment facility treats wastewater from the Towns of Schererville and St. John and cleans it before it is discharged to the Schererville ditch. The biosolids are removed, treated, and beneficially reused. Some reclaimed water is used for irrigation and treatment purposes.

Who runs the wastewater treatment facility?

Highly trained, experienced, state-certified treatment facility operators employed by the Town of Schererville are on duty 24 hours a day, every day, to direct treatment facility processes and react quickly to any unusual events. Much of the treatment process is highly automated and requires a great deal of technical expertise.

How reliable is the treatment facility?

Reliability at the wastewater treatment facility is very high. Critical treatment processes are designed with redundant equipment, which means that if a mechanical or electrical component fails, a backup system is available to take its place. Mechanical and electrical staff are on-call 24 hours a day in case of a failure that requires immediate attention.

How is the quality of the treated wastewater ensured?

Our on-site monitoring provides information and records data on wastewater quality around the clock. Samples are also collected and analyzed on-site, in our state certified laboratory. This water quality information is continually assessed to ensure permit compliance and protection of the environment.

Who regulates the wastewater treatment facility?

The Indiana Department of Environmental Management (IDEM) is charged with implementing state and federal rules governing the operation of wastewater treatment facilities. As such, IDEM has issued a Natural Pollutant Discharge Elimination System (NPDES) Permit for the WWTP. The permit describes conditions and limitations to ensure public health and protection of the environment.

Fire Department

Do we have volunteer firefighters?

The Fire Department no longer has volunteer members. All of the members are either full time or part time employees of the Town of Schererville. All members must go through the same physical agility testing to work for the Schererville Fire Department. Almost all part time employees work full time for other area fire departments.

Does the Fire Department offer CPR and/or First-Aid Classes to the public?

The fire department offers CPR classes occasionally throughout the year. Contact Chief Patterson at 219-322-2599, ext. 5302 or email at rpatterson@schererville.org for more information.

Can I get my blood pressure taken at the firehouse?

There are medical personnel on duty at the fire station that are glad to help you with a blood pressure check or any other EMS issue that you might have.

Why do your fire trucks use lights and sirens, even in the middle of the night when there is no traffic?

The purpose of emergency warning equipment is to let drivers and pedestrians know that an emergency vehicle is on the way to an emergency. By state law, we do have certain privileges extended to us. Some of those being; to proceed through controlled intersections without stopping or to travel against the designated flow of traffic. All of these privileges have rules that the state legislation and our department policies put on the drivers of these emergency vehicles. The main rule of safety is that all traffic is aware of us responding even in the middle of the night.

Why do I see fire trucks from neighboring communities in Schererville on calls?

The Schererville Fire Department has mutual aid agreements with all of the departments in Lake County. This agreement provides for the closest fire engines, trucks and ambulances to respond in the event of an emergency and when additional resources are needed. The National Fire Protection Association recommends that for every structure fire that there be a minimum of 18 firefighters on scene within 8 minutes.

I saw a Schererville fire truck at a local grocery store and some of the firefighters were inside shopping for food or I saw the trucks sitting outside a local restaurant. Why do firefighters use fire trucks for non-emergency purposes while they are on duty?

To ensure the most effective service at the time of an emergency, our crews must remain in their designated response territory with their fire trucks and ambulances during their entire shift. Our crews work 24-hour shifts with no scheduled breaks, and meals are not provided by the Town. Personnel on each shift must purchase their own food and prepare their own meals, so they usually make a daily trip to the grocery store to buy whatever they need to prepare their meals for the entire shift. Fire and Medic crews do not have to be sitting in the fire station to be dispatched to a call. Since all personnel maintain constant radio contact with Fire Communications and the entire crew must always be together with their truck, they are always ready to respond to any emergency, regardless of their current location or non-emergency assignment. Very often, our firefighters and paramedics spend long periods of their day running calls, without returning to the station or stopping to eat, and they frequently have to return to the grocery store several times to finish purchasing food that they might not get a chance to cook during the shift. Occasionally, the fire and medic crews will opt to patronize a local restaurant in Schererville when their duties exceed any food preparation time. Once again, they remain on-duty in the event of an alarm.

Why does a fire engine come when I only requested an ambulance?

All firefighters in Schererville are cross-trained to provide emergency medical services as well as firefighting duties. A fire truck will generally respond to all calls involving life-threatening symptoms, such as difficulty breathing, chest pains, severe bleeding and all motor vehicle crashes in order to assist the ambulance crew. In many medical situations it takes more than two personnel to tend to a victim. For example, if a person fell and needed to be immobilized, it takes a minimum of three personnel to properly perform this task. Additionally, when the ambulance transports to the hospital, the fire truck still has paramedics on board and paramedic equipment to respond to a new call for assistance.

Why is there a charge to be taken to the hospital? Don’t my taxes cover that?

You are correct that your taxes are supporting the ambulance service. Tax monies are utilized to assure that the services are available and that we have firefighters and paramedics available in Schererville 365 days a year. Your taxes also help cover the cost of the operating and maintenance of facilities and equipment associated with the emergency services but do not cover all of those costs. The ambulance fee is a user fee which goes directly to support the ambulance service. Never use this fee in making a decision to call us in an emergency, your health and safety is priceless! Our office manager spends a great deal of time assisting residents with insurance filing and payment considerations. We want to make sure that our citizens are properly cared for in their time of need and advise our patients that the billing will be handled at a later time.

Why do you send so many fire vehicles to a fire, especially a small fire?

There are a number of specialized roles that firefighters undertake on a fire call, and it is necessary to have enough firefighters on the scene of an incident. Firefighting is a very labor intensive activity. If you get behind because there are not enough firefighters on the call, it is more difficult to extinguish a fire quickly. Also, adverse weather conditions can certainly play a role as well. The basic philosophy is to have more than enough firefighters on scene.

Can I burn leaves or brush in my yard?

No. The Town of Schererville has an ordinance against residential open burning. The state also has an ordinance against residential open burning in Lake County. This is an “air quality” issue, rather than a fire protection issue; however the fire department will become involved if a complaint is made to our 911 center.

How can I get a smoke detector from the Fire Department? Will you change the batteries?

If you have a question or concern regarding installation of your own smoke alarm, please contact Battalion Chief Howe at 219-322-2599, ext. 5305 or bhowe@schererville.org. We will make every effort to assist you.

Where should I place my smoke detectors?

Smoke alarms should be installed on every level of your home and if possible, every room. Please visit: https://www.usfa.fema.gov/prevention/home-fires/prepare-for-fire/smoke-alarms/ for more information. If you have a question or concern regarding the placement of your own smoke alarm, please contact our Fire Inspector at 219-322-2599, ext. 5305. We will make every effort to assist you.

What is Carbon Monoxide and how does it harm you?

Carbon monoxide, CO, is a tasteless, odorless, colorless, poisonous gas. It is a by-product of “incomplete combustion”. When a person inhales high levels of carbon monoxide for a long period of time, it displaces the oxygen in the blood causing the heart, brain, and other vital organs to be deprived of oxygen. Extended exposure to strong concentrations of carbon monoxide is life threatening. Loss of consciousness and suffocation may result without warning! Make sure your home has a detector! If you have a concern that you may have a Carbon Monoxide problem in your home or business, please exit the structure and call 911.

How do I select a fire extinguisher?

There are four basic types of fires. Portable extinguishers are labeled so that the most appropriate extinguisher is chosen for use on a specific type of fire. Portable extinguishers are labeled using standard symbols for the classes of fires. A slash through any symbol means: “that certain extinguisher should not be used on that certain type of fire.” A mission symbol means: “that certain extinguisher has not been formally tested for a given class of fire”.

Multi-purpose extinguishers i.e. ABC, may be used successfully on all three types of fires:

CLASS A: Ordinary combustibles such as wood, cloth, and paper
CLASS B: Flammable liquids such as gasoline, oil, and oil-based paint
CLASS C: Energized electrical equipment – including wiring, fuse boxes, circuit breakers, machinery, and appliances
CLASS D: Flammable metals
Class K: It is used on synthetic cooking oils, and gets its identity as “K” from “KITCHEN”.

Always use the most appropriate extinguisher so that you don’t cause the fire to escalate (become worse) or endanger yourself or others. If you have a question about purchasing a fire extinguisher, please contact our Fire Inspector at 219-322-2599, ext. 5305.

Does the fire department service fire extinguishers?

No, the fire department does not service fire extinguishers. There are private fire protection companies that offer those services. They can be found in the phone book or internet search.

Where can I purchase a fire extinguisher?

Portable fire extinguishers can be purchased at a wide variety of retail stores. Home improvement centers and hardware stores generally carry an adequate selection to choose from.

Can I call the Fire Department to dispose of household hazardous materials?

No. The appropriate way to dispose of household hazardous materials is through the Lake County Hazardous Waste District. Visit http://www.lcswmd.com/ for a schedule and additional information.

Will the fire department come to my home and fill my swimming pool?

No, the fire department is not permitted to fill swimming pools. There are private firms that can help you with that.

When does the town test the severe weather alarm?

Sirens are activated/tested at 12:00 (noon) on the first Friday of every month. The only time the siren would not be tested as part of that program is if the weather conditions appear to be right for the generation of a tornado/severe weather. The Schererville Fire Department is a paid professional fire department and does not utilize the town sirens to notify firefighters of an incident.

Do you have bingo or fish fry’s at the fire station?

No.

How do I arrange a tour of a fire station?

Any group can schedule a tour of the fire station. Please call Office Manager Jamie Rossiano at 219-322-2599, ext. 5301 to schedule a tour. If any individual would like a tour, we encourage you to stop by. Please keep in mind that with all tours, the personnel are on-duty and in the event of an alarm they will need to respond.

Do fire stations host birthday parties?

Unfortunately, we do not have the proper facilities to have birthday parties. While we are not able to accommodate birthday parties at the fire stations, we welcome groups to schedule a fire station tour. (See station tour information.) Also, during the summer months you can request a fire truck to stop by a birthday or block party. As above, keep in mind that the personnel are on-duty and in the event of an alarm they will need to respond. Please call Office Manager Jamie Rossiano at 219-322-2599, ext. 5301 to schedule.

How can I get a copy of a fire incident or medical incident report?

You can arrange to receive an incident report by calling the Schererville Fire Department Office Manager Jamie Rossiano at 219-322-2599 ext. 5301. There is a fee of $5.00 for each report. Reports for medical incidents require the authorization of the individual patient or guardian and proof of relationship.

Where can I go to have my child safety seat inspected or installed?

The Schererville Fire Department does not have a child safety seat installation and inspection program. We direct all of these requests to the Schererville Police Department at 219-322-5000 which maintains this program for the Town of Schererville.

A fire truck came up behind me while driving and just laid on the air horn. Why are they so rude?

Indiana State law requires that motorists pull over to the right when designated emergency vehicles (fire trucks, ambulances and police units) are responding. That being said, many motorists either stop in the lane of traffic, pull to the left or completely ignore our warning devices. The driver of the emergency vehicle has a great responsibility to the residents and our personnel to use extreme safety measures when driving. If motorists DO NOT pull to the right to allow us to pass, it puts the driver as well as the crew in danger. The only device we have to let the motorist know to move is the air horn. In summary, please pull to the right when lights and sirens approach you from the rear and yield to the emergency vehicle.

Why does a fire engine and ambulance come to do a fire inspection?

The Schererville Fire Department makes every attempt to provide annual fire inspections to our businesses and multi-family residential units. First, these inspections are conducted by on-duty personnel that must be ready to respond to an emergency call from the field. Second, an important part of the value of the public safety inspection is to familiarize your local firefighters with the buildings and business in Schererville. While they check for hazards and consult with business owners on how best to eliminate or minimize the likelihood of a fire, they also familiarize themselves with access points and the layout of the facility. Many inspections are conducted by a single Fire Inspector; however, the on-duty personnel may be called upon to assist.

Why do you block traffic lanes at car accidents, sometimes more lanes than necessary?

We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize. Over 25 firefighters are killed or injured each year while working at incidents on streets and highways.

Why am I not supposed to run over a fire hose?

Firefighters are very concerned about running over fire hoses because the hose can be damaged and any firefighter at the end of a nozzle will have the water interrupted, possibly resulting in injuries or death. Any hose that is driven over without protection has to be taken out of service and tested.

How can I ask a question of the fire department?

If you ever have a question in regards to your safety, smoke detectors, open burning, or anything that we may be able to assist you with, we encourage you to call 219-322-2599 ext. 5303. You can also email Fire Chief Robert Patterson at rpatterson@schererville.org.

Planning and Building

Do I need a permit for my home project?

Check with the Building Department before beginning home-improvement projects. Permits are required for home-improvement projects, including electrical, mechanical, structural or plumbing work. As a result of getting a permit, an inspector will check the work. Inspections provide a measure of safety to protect your life and property. If you are not sure whether or not your project requires a permit just contact the Building Department. Projects that usually require permits:

Finishing a Basement
Re-roofing, re-siding, etc.
Installing electrical outlets
Windows
Remodeling kitchens or bathrooms
Installing a pool, spa or hot tub
Building an addition, including seasonal rooms
Installing appliances and replacements such as furnaces, boilers, water heaters, fireplaces
Building/installing a fence, a shed or a deck

If you are planning to make home improvements, contact the Building Department to find out what building safety code provisions apply and if you need a permit.

What items require a building permit?

All properties within the Town of Schererville’s Water & Sewer Boundaries require a building permit for any construction activity prior to commencement.

As a homeowner can I do my own work?

Yes, with an approved building permit issued by the Town of Schererville.

Is a licensed contractor required and why?

Yes, this is for your protection. It insures that the contractor working on your property is currently registered, bonded, and insured with both liability insurance and workman’s compensation insurance.

What are the requirements for obtaining a permit for new home construction?

Completed Building and Zoning Application, two plat of surveys, two sets of building plans, completed list of sub-contractors and Energy Conservation Code Report.

Building Permit Requirements

What are the requirements for obtaining a permit to build a shed, fence, deck or other similar structure?

A completed Building and Zoning Application and plat of survey showing location of structure. For decks, building plans are also needed.

Building and Zoning Application

What are the requirements for obtaining a pool permit?

Completed Building and Zoning Application, two plat of surveys depicting the placement and measurements of the pool and location, pumps, filters, equipment, fencing, and walk areas.

Swimming Pool Regulations

Can I drain my pool or spa into the storm sewer?

No direct connection shall be made to the storm sewer and shall be directed away from any adjoining properties. Pool water shall be drained onto the ground and not directed towards any adjoining properties, which will allow chlorinated or treated water to dissipate before being absorbed into the ground.

How do I obtain a Contractor’s Registration?

Please fill out a Contractor Registration Form.

Where can I obtain a list of registered contractors?

Contact the Town of Schererville’s Planning & Building Department at (219) 322-2211.

Do I have to shovel the sidewalk in front of my house?

All sidewalks shall be kept free of dirt, ice, sleet and snow, and maintained in a safe condition for pedestrian travel.

What is required to obtain a Business License?

Business License Information & Application.

What can I do with used paint cans/paint?

Latex Paint

1. Remove lid and add an equal amount of any of the following: cat-litter, sawdust, oil-dry granules, sand, or paint-drying crystals, to an equal amount of latex paint.
2. Stir contents until the paint and absorbent- material-mixture has a thick, oatmeal-like consistency.
3. Leave lid off, and allow mixture to air-dry (one to two days) until dry and solid.
4. Place at curb for regular trash pick-up, without lid on paint can. Haulers will take the paint if they can see that it is dried out.

If you are a Lake County resident, you may also take latex paint to the Hobart Public Works Department, where there is a latex paint recycling facility, located at 340 S. Shelby Street, in Hobart, phone: 219-942-6121.

Oil-based paint can be dried out in the same manner, but even if it has been dried out, it is still considered hazardous-waste, and must be taken to a hazardous-waste site. If you have any questions regarding the disposal of hazardous waste, or hazardous-waste collection sites, please refer to the Lake County Solid Waste Management District at their website, www.lcswmd.com, or call them at 219-769-3820.

What can I do with old batteries?

The Town of Schererville recycles old batteries. There is a drop box located at the Clerk Treasurer’s office in the Town Hall.

Who do I call for property questions?

You can call the Planning and Building office at (219)-322-2211, extension 4.

Who do I call for property line disputes?

Property line disputes are civil in nature and shall be handled between the affected property owners. However, having a plat of survey can help with this. Please verify your plat of survey with your surveyor.

Police Department

Why should I call 911?

Dial 911 for the fastest possible emergency response. 911 is an easily remembered number that is universally recognized throughout the United States. 93% of the US population currently utilizes this system. The system is designed for immediate public safety assistance.

When do I call 911?

Call 911 if severe injuries are involved, if someone is in danger, if you find a fire, if you see a crime in progress or immediately following a crime, if you see or hear weapons involved, or if you hear someone screaming for help. Attempt to stay calm. It will help you think clearly.

What happens when 911 is called?

Trained communications personnel listen and ask many questions. Where, Who, What, When, Why and How will be asked. This enables them to send a "team of proper help". You have heard it before, "LOCATION, LOCATION, LOCATION!" This is a critical time when location is most important. If the emergency is at a different location than where you are calling from, be sure to notify the dispatcher. These questions may seem unreasonable at the time, but these questions could be crucial in aiding those who are in danger, securing a crime scene, capturing the criminal and protecting the responders. DO NOT HANG UP UNTIL THE DISPATCHER TELLS YOU TO DO SO! The questions may include: Where is the emergency? What is the emergency? Who needs help? Do you know who did this? Why did they do this? How long ago did this occur? Name and phone number of the person reporting the incident. Suspect or vehicle descriptions could be asked. How many subjects involved? Remember, that even while these questions are being asked...help is already on the way.

What situations do not warrant an emergency 911 call?

You should not call 911 for abandoned vehicles, loud parties, barking dogs, vandalism or reporting crimes after the fact when no one is in danger. Road weather information, vehicle lock outs, firework complaints, telephone numbers or minor incidents should be directed to the non-emergency line at 219-322-5000. If in doubt, call 911.

Do I need to license my pet with the Town?

Fees are:

$5.00 each- Spayed or neutered Dogs and Cats
$20.00 each - Non-spayed or non-neutered Dogs
$10.00 each - Non-spayed or non-neutered Cats

Town of Schererville Ordinance #1549 limits residents to owning no more than five (5) Dogs and/or Cats. Office hours are Monday - Friday 8:00 a.m. to 5:00 p.m. For questions, please call (219) 322-5000.

**CASH OR CHECK ONLY**

Court

What Should I bring with me to Court?

If your ticket was for expired plates, expired driver’s license, or no proof of insurance, bring proof of compliance with you to court. Cell phones are not allowed in court and must be left in your car.

When is court?

Court is held every Tuesday.

What happens if I don’t pay my ticket?

If you do not appear in court or pay your ticket by the court date at the bottom of your ticket, your driver’s license will be suspended.

How do I pay for a ticket?

You can pay through any of the following methods:

In person with cash, money order, or cashier's check. Personal checks are not accepted.
By mail with a money order
By phone with a credit card
Online with a credit card. Online payments can be made here or by calling (888) 604 - 7888 and using location number #1569.

Parks Department

How do I sign up for a park program?

Registration can either be done in person at the Schererville Town hall Clerk's Office (10 E. Joliet St) or use our online Catalog.

NOTE: Service fees are charged for online registration.

Can I sign up for a program the day the program starts?

Due to the fact that we purchase program supplies, trip tickets, and order buses we request that you sign up for a program or trip in advance of the registration deadline for the program.

If myself or my child is unable to attend a program do I get a refund?

No refunds will be given for any trip unless there is a waiting list or a replacement is found. NO refunds will be given after the first program meeting. Full refunds will be given if a program is cancelled. All refunds will be processed with a signed claim and may take up to 6 weeks. No cash refunds are permitted. If a participant pays by credit card and needs to cancel their registration, they will NOT be refunded for the service fee charge that is collected through our Online Catalog.

Who handles snow removal/leaf pickup?

Public Works handles these affairs. You can reach them at: (219) 322-6688 or (219) 322-5486.

How do I reserve a park shelter?

Please click here to view our rental information.

How do I reserve a room at the Schererville Community Center?

Please click here to be taken to our Community Center Rental information page.

What amenities are offered at the parks?

Please click here to review our Parks and their amenities.

How do I become a member for the Dog Park?

You can find the registration pack here. Registration can also be done at the Schererville Town Hall. You need to read and fill out a registration packet and also bring with you a copy of your dog's vaccinations. Fee is $60.00 for Residents and $100.00 for Non-Residents per calendar year. Once payment is made, members wil be issued a keycard for gate entrance into the Dog Park.

How do I know if a program or event is cancelled?

For programs requiring registration, the Parks Department will contact registrants to notify of the cancellation. For Special Events, call the Parks Department hotline at (219) 865-5530 ext. 6105 or check this website for up to date information.

What are the office hours?

The Parks Department office hours are Monday-Friday, 8am to 4:30pm, excluding holidays.

How do I get put on a waiting list?

If a program or trip is full and you would like to be put on the waiting list, please contact the Park Office at (219) 865-5530 or email parks@schererville.org. Please include your name, telephone number, and the program or trip. A staff member from the Parks Department will contact you if a spot becomes available.

Can persons with disabilities participate in the programs offered?

Yes, programs are open to those with disabilities and special needs. If special accommodations and needs are required, please notify the Park Department at least four (4) weeks prior to the start of a program or event. Click here for the Request for Accommodations Form.